Shipping Policy
We are committed to providing you with an exceptional online shopping experience. This Shipping Policy outlines important information about the shipping and delivery of your orders. Please read this policy carefully before placing an order.
SHIPPING COST
Standard Shipping: This is our most economical option.
Shipping cost varies by shipping address (country). Shipping cost includes shipping charges and surcharges. The fixed fee schedule for each order is as follows:
| Local | Shipping cost/ Order |
| United States | $3.50 |
| International | $15.90 |
SHIPPING TIME
Handling Time: This time used for checking order information, packing and sending packages to carriers. Within 1-2 business days (in regular seasons) or more depends on holiday seasons.
Transit Time: Transit time varies by location. These are our estimates:
• 3 – 7 days for United States shipping
• 10 – 25 days for International shipping
SHIPPING UNIT
Our available shipping units are USPS, DHL, EMS. Depending on the weight and size of the package or destination, we will select the right carrier to ensure delivery time and reasonable cost.
ORDER TRACKING
You will receive a shipping notification email with your tracking number and tracking link so you can track your order on the way home! Please allow 2 business days for the shipping unit to scan your package into their system.
Q&A SHIPPING
I place an order and have multiple items, can they be delivered to different addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Can I change the recipient information?
You can, just as long as the order hasn’t been shipped.
What causes the order to be delivered late?
Most packages are delivered on time. In rare occasions, orders show up after the estimated delivery date.
– Possible Reasons for Delay Incorrect Address
– Missing apartment, building, floor, or unit number
– Severe weather conditions
– International customs procedures
Questions about shipping policy, please contact us by email: service@preyalune.com